FAQ
Shipping
- All orders will be processed and delivered within a time period of 1-2 weeks. Shipping times may vary by country.
- If you have not received an email confirmation within a week, please check your spam or promotions folder.
- All orders will have a production fulfillment period of a week. depending on where you live, this process may vary.
Refunds/Exchanges
- We strive to provide the best products and services to our customers. However, all sales are final. We do not offer refunds on any purchases.
- We strongly encourage you to review all product details, service terms, and any relevant information before making a purchase. If you have any questions or concerns prior to purchasing, please contact us either through our website or forward us an email to Karasucollectives@gmail.com
- In certain exceptional cases (e.g., if the product or service is defective), we may offer a replacement or alternative solution, but this will be handled on a case-by-case basis and is not guaranteed.
- By completing a purchase, you acknowledge and agree to this non-refund policy.
Shipping Provider
- WE ARE NOT RESPONSIBLE FOR SHIPPING IF THERE IS AN ISSUE WITH THE SHIPPING CARRIER.
- In the event that an invalid address is provided and the package is returned to our facility, the customer MUST contact us via email regarding their order. Once we receive the returned package, we will process a refund.
FAQ
- For additional questions that were not answered on this FAQ, please message us through the contact page or email us Karasucollectives@gmail.com